Thank you for shopping with truegritbags.shop! We want you to be satisfied with your purchase. If you are not satisfied with your purchase, please carefully read the following refund terms:

Refund Policy
If you are not satisfied with your purchase, you can request a refund within 14 days of receiving your item. The item must be unused and in its original packaging.

Refund Request
To request a refund, please contact our customer service emails at dedrick@truegritbags.shop or support@truegritbags.shop. We will provide you with a return request form to complete and include your order number.

Return Requirements
Return requirements include:

The item must be unused, unwashed, or damaged;

Original tags and packaging must be retained;

The refund must be requested within the specified return period.

Refund Processing
Once we receive your return request, we will begin processing your refund. The refund will be issued to you via the original payment method within 2 business days of confirming the return status of the item. Please note that your bank or payment processor may require additional time to process the payment.

Shipping Costs
If you request a refund due to quality issues or incorrect product delivery, we will cover the return shipping costs. Returns for personal reasons are the customer’s responsibility.

Non-Refundable Items
The following items are not eligible for refunds:
Special sale or promotional items.
Any item that has been used or is not in its original packaging.
Customer Support
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team, who will be happy to assist you.

Our goal is to ensure your shopping experience is pleasant and smooth. Thank you for your support and trust in truegritbags.shop!